Unthread - AI Support in Slack

Unthread is a helpful automation tool designed to support customer service within Slack, offering several useful features.

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What is Unthread - AI Support in Slack?

Unthread is a tool that automates support tasks to help businesses deliver customer care directly inside Slack. It provides features like monitoring conversations in shared channels, handling emails within Slack, live chat within the app, automation of support using AI, and connections to existing tools.

How to use Unthread - AI Support in Slack?

Companies must add the Unthread app to their Slack workspace to use it. After installation, they can monitor customer conversations in shared channels, handle emails directly in Slack, interact with customers through live chat on their website, and use AI to send automated support responses. Unthread also connects with other tools to simplify support workflows.

Features

Follow discussions in shared channels with customers

Use Cases

Fintech businesses are able to boost openness and lower risk using Unthread by instantly messaging customers through Slack.
Infrastructure SaaS providers are able to offer high-quality support for critical customer infrastructure by utilizing Unthread.
HR Tech companies can efficiently handle urgent customer requests by organizing and managing tickets in Slack using Unthread.
Organizations can develop stronger bonds with clients through Unthread, which enables direct conversation.
Open-source projects are able to expand their communities using Unthread's AI support in Slack.
Productivity tools can quickly collect feedback by setting up joint channels with customers using Unthread.

Frequently Asked Questions

Unthread - AI Support in Slack is a customer support automation tool designed to help businesses deliver support directly to their customers within the Slack platform. This tool provides various features, including conversation tracking in shared channels, email management directly in Slack, live in-app chat functionality, AI-driven automation for support, and seamless integrations with existing business tools.

To utilize Unthread, businesses must integrate the Unthread application into their Slack workspace. After integration, they can monitor customer support conversations in shared channels, oversee email management directly within Slack, interact with customers in real-time via live chat on their website, and utilize AI to automate support responses. Unthread also seamlessly connects with multiple existing tools to simplify support workflows.

Unthread - AI Support in Slack, is a helpful tool for companies to give customer support directly in Slack. It has useful features such as team channel support, email handling, live chat, and automation powered by AI.

To get started with Unthread, simply install the app in your Slack workspace. From there, you can easily monitor conversations happening in shared channels, organize emails, interact with customers in real-time chat, and use AI to automate support responses.

Unthread's main features involve monitoring discussions in shared channels, organizing emails within Slack, real-time in-app chat, automation of support using AI, and connection with current tools.

Fintech companies use Unthread to boost openness. Top-tier support is given by infrastructure SaaS providers. HR Tech companies handle urgent customer requests with Unthread. Agencies build strong customer bonds using Unthread. Open-source projects grow their communities with Unthread. Productivity tools gather feedback using Unthread.

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