Unthread - AI Support in Slack
Unthread is a helpful automation tool designed to support customer service within Slack, offering several useful features.
What is Unthread - AI Support in Slack?
Unthread is a tool that automates support tasks to help businesses deliver customer care directly inside Slack. It provides features like monitoring conversations in shared channels, handling emails within Slack, live chat within the app, automation of support using AI, and connections to existing tools.
How to use Unthread - AI Support in Slack?
Companies must add the Unthread app to their Slack workspace to use it. After installation, they can monitor customer conversations in shared channels, handle emails directly in Slack, interact with customers through live chat on their website, and use AI to send automated support responses. Unthread also connects with other tools to simplify support workflows.
Features
- Follow discussions in shared channels with customers
Use Cases
- Fintech businesses are able to boost openness and lower risk using Unthread by instantly messaging customers through Slack.
- Infrastructure SaaS providers are able to offer high-quality support for critical customer infrastructure by utilizing Unthread.
- HR Tech companies can efficiently handle urgent customer requests by organizing and managing tickets in Slack using Unthread.
- Organizations can develop stronger bonds with clients through Unthread, which enables direct conversation.
- Open-source projects are able to expand their communities using Unthread's AI support in Slack.
- Productivity tools can quickly collect feedback by setting up joint channels with customers using Unthread.
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