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Question Base

Question Base

A solution for customer teams to boost productivity with immediate confirmed responses.

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What is Question Base?

Question Base is a helpful tool that assists customer-facing teams in enhancing their operational efficiency. It does this by instantly providing verified answers to their queries within Slack. This tool is driven by Artificial Intelligence. It serves as a unified source of answers for various teams, including customer support, sales, and customer success teams.

How to use Question Base?

To get started with Question Base, add it to your company's Slack workspace. After adding, choose the specific Slack channels where you want Question Base to provide answers. You can also upload important documents like employee guides or sales strategies to create a list of questions and answers. Question Base uses Artificial Intelligence to identify and respond to questions in Slack instantly, offering verified answers right away.

Features

  • Immediate responses to agents in Slack

Use Cases

  • Customer support teams benefit from Question Base, which provides instant answers to support agents' queries, decreasing their reliance on team leaders and allowing them to resolve tickets more quickly.
  • For sales teams, Question Base supplies all the necessary technical and product information they require to finalize deals without depending on technical experts. This enables salespeople to engage in more in-depth discussions with potential clients.
  • In customer success, a Question Base empowers teams to unify onboarding and upselling methods throughout the organization by transforming top methods into company-wide standards. This guarantees consistent and effective customer onboarding and success.

Frequently Asked Questions

Question Base is a helpful tool for customer-facing teams to boost their work efficiency. It instantly provides verified answers to their questions in Slack. Powered by Artificial Intelligence, it serves as a unified source of answers for customer support teams, sales teams, and customer success teams.

To access Question Base, it must be added to your company's Slack workspace first. After adding it, you can choose the specific Slack channels where you want Question Base to provide answers to questions. Furthermore, you can also upload certain documents like employee handbooks or sales playbooks to create a list of questions and answers. Question Base utilizes Artificial Intelligence to automatically identify and respond to questions posted in Slack, offering immediate and verified answers.

The precision of the answers produced by Question Base relies on the standard of the information given to the tool. You can always refine and enhance the generated answers to guarantee correctness.

Yes, a Question Base can be utilized for various types of inquiries, regardless of whether they pertain to development, sales, operations, or any other subject matter.

Getting started with Question Base is quick and easy, requiring minimal setup. After adding it to your Slack workspace, you can begin using it right away by asking questions in the same way you usually do.

Question Base only responds to questions it is very sure it can answer. If there is no suitable answer available, it will simply stay quiet.
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